Refund policy
Thank you for shopping with Lucre! We hope you love your purchase, but if you are not completely satisfied, we are here to help. Please read our refund policy below to ensure you understand our process.
Returns
We offer a 30-day return policy, which means you have 30 days from the date of receiving your order to return an item.
To be eligible for a return:
- Your item must be unused, unworn, and in the same condition that you received it.
- It must also be in the original packaging with all tags attached.
- Proof of purchase (receipt or order confirmation) is required to process returns.
Non-returnable Items
- Gift cards.
- Sale or clearance items (unless otherwise specified).
- Items that have been worn, washed, or altered.
Refunds
Once we receive your return and inspect the condition of the item(s), we will notify you via email to let you know whether your return has been approved or rejected.
If approved, your refund will be processed and a credit will automatically be applied to your original method of payment. Please allow 5-10 business days for the refund to appear in your account, depending on your bank or payment provider.
Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item for the same item in a different size or color, please follow the return process outlined above, and we will assist you with the exchange.
Shipping Costs
- Return Shipping: You will be responsible for paying for your own shipping costs for returning your item unless the item is defective or incorrect.
- Original Shipping Costs: Original shipping charges are non-refundable.
We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.
Late or Missing Refunds
If you haven’t received a refund yet, please:
- Check your bank account again.
- Contact your credit card company (it may take some time before your refund is officially posted).
- Contact your bank (there may be processing delays before the refund is posted).
If you’ve done all of this and still haven’t received your refund, please contact us at [insert contact email].
How to Return Your Item
To initiate a return, please contact us at:
Email: [insert email]
Subject: Return Request – Order # [insert order number]
We will provide you with further instructions and a return shipping address.
Damaged or Defective Items
If you received a damaged or defective item, please contact us within 7 days of receiving the product. We will arrange for a return, exchange, or refund as appropriate.
Contact Information
If you have any questions or concerns about your order or our refund policy, please contact us at:
Email: [samad.lucrebrand@gmail.com]